Privacy Policy

Data Collection and Processing

IP Camera Viewer operates on your own devices. Video and audio streams from your IP cameras are processed and stored on your Mac or iPhone/iPad, or on a Storage Server that you run yourself. We do not have access to your local network, your cameras, or your video feeds, and your video is not sent to us.

Camera and Server Credentials

The App stores the connection details it needs, such as server addresses and viewer credentials, in your device Keychain. To let your iPhone, iPad and Mac find your own recorders, these items are stored in iCloud Keychain, which Apple encrypts end-to-end and syncs between your own devices signed in to the same Apple Account. No video or camera images are stored there, and we do not receive these credentials.

Subscription and Payment Data

All subscriptions and payments are handled entirely by Apple through your Apple Account. We do not collect, process, or store your credit card information, billing address, or personal identifiers related to payments. Apple provides us only with anonymous receipt data to validate your subscription status.

Analytics, Telemetry, and Crash Reports

To maintain the App's performance and ensure you have access to the latest features, we collect minimal, anonymous data:

• Crash Reports: If you have opted into sharing crash data with developers through your device privacy settings, we receive anonymous crash logs from Apple. These logs help us identify and fix bugs but contain no personal information or video data.
• Basic Telemetry: When you launch the App, it briefly communicates with our servers to report your current App version and operating system version. This allows us to check if a new software update is available and to display relevant, app-specific promotions. This telemetry is completely anonymous, is not linked to your identity, and is never used to track you across other apps or services.
• This website: dcomplex.com uses Cloudflare Web Analytics, which sets no cookies and collects no personal data.

Data Sharing

We do not share any user data with anyone. Period.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or App Store guidelines. We will notify you of any changes by updating the "Last Updated" date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at: support@dcomplex.com. If you write to us, we receive the name and email address you choose to include, and use them only to reply.